Some of you may remember, back in March, when episode 1 of The Therapist released as Sex Therapy, I had hella game with Amazon – or, more specifically, KDP.
They didn’t like my cover. They didn’t like my title. They didn’t like that the word ‘sex’ was in there. And they were refusing to let it show up in searches because of those things.
So, ON RELEASE DAY, I changed the title. I changed the cover. Both were tamer.
And episode 1 went out without glitch (once they’d agreed it was now acceptable and quit hiding it from everyone).
Then episode 2.
Episode 4 (yep, I skipped episode 3 for a reason); and 5; and the preorder of 6.
Episode 3 has NEVER been allowed to show up in their searches. Given the generic responses I get (with very little guidance/answers), I considered it to be unworthy of my time and efforts to email them and find out why – after all, only those who’ve already read episodes 1 and 2 will be interested in episode 3, and I have the links to purchase episode 3 in the back of episode 2 ….
You get the picture.
However, it appears I’ve still to reach the end of my KDP v The Therapist battle.
At the beginning of this week, I uploaded episode 7 of The Therapist for preorder.
On Tuesday, I received this email.
We’re contacting you regarding the following book:
The Therapist (7) by Belfield, J.A. (AUTHOR)
During our review process, we found that this content is in violation of our content guidelines. As a result, we cannot offer this book for sale. If we identify additional submissions with similar content that violates our guidelines you may lose access to optional KDP services and/or face account level actions up to and including termination.
To learn more about our content guidelines, please visit our Kindle Direct Publishing Help page at:
To which, I responded:
it would be really helpful if you could tell me what about the book’s
contents violated your guidelines. That way, if it’s something that can be
fixed, I can take a look at doing that.
And then, last night, they replied:
We’re contacting you regarding the following title:
The Therapist (7) by Belfield, J.A. (AUTHOR)
We’ve confirmed that your book(s) contains content that is in violation of our content guidelines and we will not be offering this title for sale on Amazon. As stated in our guidelines, we reserve the right to determine what we consider to be appropriate, which includes cover images and content within the book.
If you wish to re-publish your book(s) with content that meets our guidelines, it will need to be submitted as an entirely new book and go through our standard review process. Previous customer reviews, tags, and sales rank information are not transferable because the title will essentially be a different product.
Our content guidelines are published on the KDP website.
To learn more, please see: https://kdp.amazon.com/help?topicId=A2TOZW0SV7IR1U
We appreciate your understanding.
And so begin the ‘generic responses’.
So, I replied again, with:
Yes, I understood this from your last email, but unless you can specify which particular area of the content violates Amazon guidelines, how am I supposed to fix it?The title in question does not contain porn or rape, etc. So please could you be more specific about the offending content.Thank you.
As stated in our content guidelines, we reserve the right to determine what content we consider to be appropriate. This content includes both the cover art image and the content within the book.
We’re unable to elaborate further on specific details regarding our content guidelines beyond what is available here: https://kdp.amazon.com/help?topicId=A2TOZW0SV7IR1U
Your feedback is helping us build Earth’s Most Customer-Centric Company.
If you wish to re-publish your book(s) with content that meets our guidelines, it will need to be submitted as an entirely new book and go through our standard review process.
Content GuidelinesYour books and other content (such as book titles, cover art and product descriptions) must adhere to these content guidelines. We reserve the right to make judgments about whether content is appropriate and to choose not to offer it. We may also terminate your participation in the KDP program if you don’t adhere to these content guidelines.
We don’t accept pornography or offensive depictions of graphic sexual acts.
What we deem offensive is probably about what you would expect.
Illegal and Infringing Content
We take violations of laws and proprietary rights very seriously. It is your responsibility to ensure that your content doesn’t violate laws or copyright, trademark, privacy, publicity, or other rights. Just because content is freely available does not mean you are free to copy and sell it.
Public Domain and Other Non-Exclusive Content
Some types of content, such as public domain content, may be free to use by anyone, or may be licensed for use by more than one party. We will not accept content that is freely available on the web unless you are the copyright owner of that content. For example, if you received your book content from a source that allows you and others to re-distribute it, and the content is freely available on the web, we will not accept it for sale on the Kindle store. We do accept public domain content, however we may choose to not sell a public domain book if its content is undifferentiated or barely differentiated from one or more other books.
Poor Customer Experience
We don’t accept books that provide a poor customer experience. We reserve the right to determine whether content provides a poor customer experience. See the Guide to Kindle Content Quality for examples of content that’s typically disappointing to customers.